Refund policy
Hello Gorgeous!
We hope you love every piece you snag from us, but we get it – sometimes things just don't click. No worries, we're here to make it all superquick.
If You Do Not Like The Outfit:
Not a Perfect Match? No problem! You can request a return within 3 days of receiving your order. We'll give it a little outfit check (no judgment, promise!) and if all's good, we'll process the refund immediately.
Exceptions / Non-Returnable items:
Unfortunately, we cannot accept returns on sale items or gift cards. But fear not! We're here to sprinkle some magic dust and help with re-fits.
If You Have Received A Damaged Outfit:
Fashion Emergency? Report any damaged outfits to us within 1 day of receiving your order. We'll swoop in with a complete refund or let you pick another outfit – consider it our way of turning fashion disasters into happy endings.
If You Have Fitting Issues:
Size Snafu? Let us know within 3 days of receiving your order if the fit isn't feeling fabulous. We'll send a fashion fairy to pick up the misfit and deliver you a brand-new outfit with the perfect fit – because life's too short for uncomfortable clothes!
If You Have Ordered a Custom-Sized Outfit:
Made Just For You! If your custom-sized outfit is damaged, report it within 2 days for a full refund. Custom fits are like love – they're unique and can't be returned or exchanged. But fear not! We're here to sprinkle some magic dust and help with re-fits.
Remember, our goal is to keep you smiling and stylish. For any return, refund, exchange requests, reach out to our fashion mavens at:
- hey@toybythreadtheory.in
- Login to your Toy account by clicking here
- WhatsApp us on +91 8989 333 999
- Chat by clicking on the pop-up on our website
Happy shopping and even happier styling!